Email on Acid has a strong commitment to providing excellent service to our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about how this website collects and uses personal information. We have prepared this statement to inform you of the privacy principles that govern www.emailonacid.com.
This statement contains numerous general and technical details about the steps we take to respect your privacy concerns. The bottom line is that the needs and expectations of our customers form the foundation of everything we do – including protecting your privacy.
This website does contain links to other websites. Please review each website's individual privacy policies for specific information on how they handle your information. If, after reviewing this Statement you have any privacy questions or concerns, please contact us here.
We have not configured this website to collect any personal information from your computer when browsing this site. This means that, unless you voluntarily and knowingly provide us with personal information, we will not know your name, your email address, or any other information identifiable to you. An Internet Protocol (IP) address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to any personal information about you.
If you do not wish to receive these cookies, you may set your browser to reject the cookies (consult the instructions for your particular browser on how to do this), although doing so may affect your ability to perform certain transactions on our website.
When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to sign up as a member on our website, we will ask you for information such as name, address, telephone number, email address, credit card type, credit card number, expiration date in order to process your request. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing your membership or specifically for membership maintenance purposes.
We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Email on Acid products or services. Providing this information is voluntary and it is used only for the purpose for which the information was collected and is not used for direct marketing or shared with other companies. We treat the information you provide to us as confidential information. Because laws applicable to personal information may vary by country, we may put in place additional measures that vary depending on the applicable legal requirements. Information is generally processed and stored in the United States - where the Email on Acid site is being hosted.
We also collect information about the usage of our site and its features, as well as data about our Email Analytics. This data may be used in aggregate form, but never in a way that would identify it with a user of our system. For example, site usage statistics may be used to help us improve our site.
If you make use of our Advanced Email Analytics tool, we'll collect data on the recipients of your email campaigns. This data may include the email addresses of recipients, if you choose to use merge tag tracking. Email on Acid makes every effort to keep this date secure. This data is owned by you. In order to collect and display this data for you, you allow us access to it. You also allow us use of this data to aggregate (in a non-personally identifiable form) so that we can publish reports and improve our site.
In using our Code Repair service, if we do not have the capacity to manage the request volume, we reserve the right to provide the given email HTML to a 3rd party to help fix an email client rendering issue. The HTML is owned by you and we are only accessing and modifying the code to fix a rendering issue. The HTML or content of that email will not be shared outside of Email on Acid or the 3rd party service provider.
Because we know that the security of your data is important, we have created a password system to provide account security. It is the user's responsibility to prevent unauthorized access by protecting their password and access to their computer when using our system.
It is our goal to protect the privacy of your account, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. Please remember that you control the information that you input, upload or otherwise provide to our services and the data that is collected in connection with our Email Analytics.
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal profile on this website, we will occasionally contact you via email and provide information about products and offerings that may be of interest to you. These communications will typically relate to special Email on Acid offers and promotions. If you would prefer not to receive such emails you may indicate so in your profile on www.emailonacid.com. You are also provided with the opportunity to opt-out of future emails in every email message you receive from us.
We use a third-party email service provider to send emails. This service provider is prohibited from using your email address for any other purpose.
Email on Acid prohibits the sale or transfer of personal information for use without your approval.
Images will be stored for two years.
We will not modify or alter your media in anyway. We don't own the copyright to your media; we are simply providing a means of storage.
By adding your media to our service, you acknowledge that it will be publicly accessible. At this time we do not offer private hosting.
If there is a takedown request we will be more than happy to comply. We will not contest the request for any reason.
All media is stored in Amazon's S3 service and we will provide the same 99.9% guaranteed up-time.
This website was developed and is hosted in the United States and is subject to United States law. Email on Acid will disclose personal information without your permission when required by law, or in good faith believe that such action is necessary to investigate or protect against harmful activities toward Email on Acid, its users, or if there has been an infringement of our Terms of Service agreement.
In the future, we may make updates to this privacy statement. Updates will be completed in this document so that you will always be kept aware of the ways in which we gather and use your personal information.
This privacy statement was last updated on March 15, 2016.